Brain Processing, The Face, Eyes, Smiles, Mouth, Presentations, Sales and Negotiation Strategies. Anchoring and Triggering Positive Emotions when building strong personal and business relationships. Watch the videos on Robert’s web site and see how good this guy is at identifying emotions by reviewing people’s body language. These downloadable DVDs are ideal to get a good understanding of body language and build on your emotional intelligence. DVD 8 shows real examples of individuals to practice your skills. Phipps takes the viewer through the steps to identify behaviours related to lying. * Make sure you have a good broadband link if you are going to download the materials.
Management Training By the Book If you are just starting out in your first job or first management position then this self study training materials is a must. If your company does not have a structured training program then this book will give you a good foundation from which to build your management knowledge. Even some large corporates do not cover some of these topics in their formal training programmes and therefore this is a valuable addition to your management survival toolkit. This self study, 12 module training manual covers such diverse subjects such as the qualities of a leader, your leadership style, giving feedback, empowerment, motivation, coaching, listening, managing difficult situations, managing conflict and team building. This training material is well laid out, easy to read with clear actionable steps. There are worksheets and questionnaires and lots of case studies and examples to make the point. There is also a Personal Action Plan at the end of each chapter where you can establish what you should Start, Stop and Continue to apply what you have learned. I can highly recommend this training book and it represents excellent value for money.